Privacy Policy
This Privacy Policy describes how Hanna London (the "Site," "we," "our," or "us") collects, uses, and discloses your personal information when you visit, use our services, make a purchase, or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you over the past 12 months from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you provide directly to us through our Services may include:
- Basic contact details, including your name, address, phone number, and email.
- Order details, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, and security questions.
- Purchase details, including items viewed, added to your cart, or added to your wish list.
Customer support information, including any details you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to provide us with specific information about yourself. You may choose not to provide this information, but this could prevent you from using or accessing certain features.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do so, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and Services, including your account, device information, browser information, connection data, IP address, and other information regarding your interaction with our Services.
Information We Obtain from Third Parties
Additionally, we may receive information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, like Shopify. Our payment processors collect payment information (e.g., card number, credit or debit card, billing address) to process your payment and fulfill your order.
- Data from service providers we work with to meet legal or contractual obligations.
When you visit our Site, interact with our Services, or engage with our advertising, third parties we collaborate with may automatically collect data using tracking technologies such as cookies, pixels, web beacons, development tools, software libraries, and other third-party tools.
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. However, we are not responsible for the accuracy of the information provided by third parties or their privacy practices. For more details, see the "Third-Party Sites and Links" section below.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services in order to fulfill our contract with you. This includes processing your payments, completing your orders, sending notifications related to your account, purchases, returns, exchanges, and other transactions. Additionally, we use your information to create, manage, and maintain your account, organize shipping, facilitate returns and exchanges, and enable you to leave reviews.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as sending you marketing communications, advertisements, and promotions via email, text messages, or ordinary mail. We also use your personal information to display advertisements for products or services. This may include using your personal information to better personalize our Services and advertisements on our Site and other websites.
Security and Fraud Prevention
We use your personal information to detect, investigate, and take action against potentially fraudulent, illegal, or harmful activities. If you choose to use the Services and create an account, you are responsible for the security of your login credentials. We recommend not sharing your username, password, or other account details with anyone. If you believe your account has been compromised, please notify us immediately.
We use your personal information to provide you with effective and efficient Services and maintain our relationship with you. This is a legitimate interest necessary for the proper functioning of our Services.
COOKIES
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with enhancing our store through Shopify, please refer to Shopify's Cookie Policy.
We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interactions with the Services (in our legitimate interest to administer, improve, and optimize the Services). Additionally, we may allow third parties and service providers to use Cookies on our Site to better personalize services, products, and advertisements on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can configure your browser settings to remove or reject Cookies through browser controls. Please note that removing or blocking Cookies may negatively affect your user experience and could cause certain Services, including specific features and functionalities, to stop working or become unavailable.
Furthermore, blocking Cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
HOW WE DISCLOSE PERSONAL INFORMATION
Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:
- With service providers or other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest to operate a successful business.
- In connection with a business transaction, such as a merger or bankruptcy.
- To comply with any applicable legal obligations, including responding to subpoenas, search warrants, and similar requests.
- To enforce any applicable terms of service and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information, and sensitive personal information (indicated with *), about users for the purposes outlined in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain information about orders and accounts. | Service providers and third parties performing services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers). |
| Commercial information such as order details, purchase information, and customer support details. | Marketing and business partners. |
| Internet or similar network activity such as Usage Data. | Affiliates. |
We do not use or disclose sensitive personal information to infer characteristics about you.
USER-GENERATED CONTENT
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible to anyone.
We do not control who may access the information you choose to make available to others, and we cannot guarantee that the parties with access to such information will respect your privacy or keep that information secure. We are not responsible for the privacy or security of any information you make publicly available, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.
THIRD-PARTY WEBSITES AND LINKS
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies as well as their other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those sites.
Information you provide in public or semi-public areas, including information shared on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without restrictions on its use by us or any third party. Our inclusion of such links does not imply endorsement of the content on those platforms or their owners/operators unless disclosed within the Services.
CHILDREN'S DATA
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you can contact us using the details below to request its deletion.
As of the Effective Date of this Privacy Policy, we have no actual knowledge of "sharing" or "selling" (as defined by applicable law) personal information of individuals under the age of 16.
SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you submit to us may not be secure during transmission. We recommend avoiding the use of insecure channels to communicate sensitive or confidential information to us.
The duration for which we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
YOUR RIGHTS AND CHOICES
Depending on your location, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply under certain circumstances, and in some cases, we may deny your request as permitted by law.
- Right to Access/Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to Deletion: You may have the right to request that we delete the personal information we hold about you.
- Right to Rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party under certain circumstances and exceptions.
- Restriction of Processing: You may have the right to request that we stop or limit our processing of your personal information.
- Withdrawal of Consent: When we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have the right to appeal our decision if we deny your request. You can do this by responding directly to our denial.
Managing Communication Preferences:
We may send you promotional emails, and you can opt out at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders youβve placed.
You can exercise any of these rights where indicated on our Site or by contacting us using the details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before providing a substantive response to your request.
In compliance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.
COMPLAINTS
If you have complaints about how we handle your personal information, please contact us using the details provided below. If you are unsatisfied with our response, depending on your location, you may have the right to appeal our decision by contacting us or filing your complaint with your local data protection authority.
INTERNATIONAL USERS
Please note that we may transfer, store, and process your personal information outside the country in which you live, including in the United States. Your personal information is also processed by staff, third-party service providers, and partners in these countries.
If we transfer your personal information outside Europe, we rely on recognized transfer mechanisms such as the European Commissionβs Standard Contractual Clauses or equivalent agreements issued by the UKβs competent authority, unless the data transfer is to a country deemed to provide an adequate level of protection.
CONTACT
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at info@hannalondon.uk